TERMS OF BUSINESS 

1) When ordering products or services from MODEC INSTRUMENTS LTD you agree to abide by the following terms of business. 

2) This company will endeavour to provide the best possible service and support for your purchase. Faulty equipment which can be shown to be deficient in manufacture or is damaged in installation or service by the company will be replaced free of charge. In addition, 30 days free support is provided on repairs where accounts are settled promptly. 

3) Charges may be made where problems with equipment or software are shown to be due to lack of necessary care and maintenance by the user, or where the user has acted in a way that gave rise to such problems. The company guarantees its equipment and software, not the subsequent behavior of users. NOTE: Equipment ultimately wears out, and will experience problems caused by normal ageing. MODEC INSTRUMENTS LTD accepts no liability for parts that wear out in the normal course of events. We will, however, repair or replace as required at normal service rates. 

4) Charges vary depending on the type of service required. The company reserves the right to charge extra if you call out a technician to fix a problem outside of normal service hours. In all cases, the charges are detailed for you on each invoice you receive. 

5) Quotations and phone enquiries are provided free of charge. If you are preparing to carry out a costly upgrade of  your computer system, you are advised to get a re-quote done just before the work begins, since market prices fluctuate rapidly for some items. Work is carried out to match or be cheaper than the latest quotation you have from us. 

6) Payment terms: Full settlement of all accounts is expected on or before the due date provided on your invoice. In the case of web purchases, all orders are PRE-PAID and require a SAFE ACCOUNT (see condition 14). If you are unable to make payment, you must advise the company so that a proper method of settlement can be agreed upon. 

CASH Payment is expected immediately upon rendering your invoice. A maximum of  7 days grace is allowed for accounts that are received through the post. A due date is marked on each invoice. 
20th of month Payment is expected on or BEFORE the next 20th of the month to occur after the invoice date. 
DEPOSIT For larger jobs, a deposit may be required before work begins. The balance is to be paid on completion. 

7) Where the equipment has been serviced in the company’s workshop, customers arriving to pick up are to settle accounts at that time. At our discretion, customers with a regular account history may collect equipment and settle up shortly thereafter. Otherwise, equipment will be released only after payment is made. NO CASH NO COMPUTER. 

8) Customers who fail to settle payment of invoices on due date may find service and support is withdrawn until payment is made. Such persons will be notified where this occurs and such may also face court action to recover payment. Such persons may also face permanent withdrawal of all services. 

9) If your payment is dishonoured by the bank, all subsequent charges will be added to your account for settlement according to these terms. 

10) The company reserves the right to refuse service to anyone failing to provide correct name and address details for billing purposes. 

11) If a customer changes address or other contact details while owing payment to this company for an account, full details are to be provided by phone, FAX or change of address card as appropriate. 

12) All goods remain the property of  the company until payment is received in full. 

13) You agree to indemnify the company for all costs incurred in the recovery of accounts made out in your name for any products or services rendered to you by MODEC INSTRUMENTS LTD. 

14) If you are purchasing via our webstore, you agree to open a SAFE ACCOUNT, and complete all the steps necessary to prove you are the owner of the credit card used. Please open an account if you haven't already done so.

15) Where materials are provided as part of the service (such as backup media, program CDs, parts etc), these remain the property of the company until accounts are settled in full.

 
DATED 6 March 2006 

Per John Durham 
For MODEC INSTRUMENTS LTD16 Hudson AveUpper Hutt Ph/FAX (04) 5286786