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This is where to find out who we are. Modec Instruments Ltd began in 1978 with electronic design, inventions, patents. Gradually, we got involved in software writing, and produced a number of assembler products for local users. As demand for these died down (when equipment was superceded by newer designs), we began servicing all sorts of electronic gear (as long as it was digital), until today we work with PC type systems and home and business computers and recycling of old equipment.

We offer free support for 30 days on all paid accounts, and we even print the limit date for you on your invoice.
Workshop service costs $40/hour + parts + GST
Callout service costs $20 callout fee + $45/hour + parts +GST anywhere within the greater Wellington area. We don't charge for travel time.

We operate a free email support group called PC-Helpers for 24 hour volunteer assistance with any PC problem. Click the link to find out more. You must be a member to submit messages to the group. If you just want to enquire without becoming a member, please use the feedback form on this page.

NOTE:The feedback system was developed by us in Perl script, and can be downloaded free from our downloads page.
 

The principle contact is John Durham (director), or for business matters, see Barry Brown.

What we do

If your PC has a problem, no matter what, we can fix it, replace it or upgrade it. That goes for hardware, software, external devices, networks (not Netware please). We also provide backup services, if you want data professionally backed up for safekeeping, along with regular maintenance, antivirus support and often solve some very unusual problems if you have them. 
 

Our Specialty

Our specialty is creating custom computer systems to order. Tell us what you need, and we'll work out a quote with all the necessary features, call on you to discuss it in detail where possible and then if you approve it will be built within the quoted price. Not only that, but if anything goes wrong within the first 30 days, we come out and fix it free. It doesn't matter if you want to build a cheap PC or the best available enterprise server system with multiple processors, everything is done to suit your needs. We even come to your home to provide free quotations.

Our Customers

We help anybody. All you need is a PC or a related problem. We've created solutions for everyone from banks and major educational institutions to home users and wannabes. You'll need to know our terms of business, so click the MORE link below for complete information.

Our location

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When started

Chamber of Commerce Membership City

Unsolicited testimonial

I'm so pleased with the rebuild you have done on my PC - your dedicated professional approach to the task was interesting for me to observe first hand . I was/am astonished at your huge range of technical skills, instant knowledge & "logic". The P.C.is a pleasure to work at with it's easy operation , fast as well - indeed better than new .

I would have no hesitation in recommending Modec.Instruments to both friends & television collegues who are in need of computer solutions .

Thank you ,
Keith

 

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It's true, we will help anybody. We're completely neutral to our customers. All we ask is that our products and services not be used for any wrong or unlawful purpose.

Be prepared to settle your accounts on time and don't try anything dishonest. We will catch you out if you do. Anyone found attempting credit card fraud or similar will be reported to law enforcement authorities without prior notice.

COPPA: In compliance with US law, we do not collect email addresses or communicate with persons under the age of 13 years. We do operate links pages capable of responding to submissions by visitors or scripts. Responses are limited to one reply per submission. We also operate an opt-in list called PC-Helpers for those wishing to find help with PC problems or assist others to do so.

Shipping/Handling Policy:
Shipping will occur only after we are able to verify your credit card or other payment details. If we are unable to do so after 1 month, your order will be deleted from the store in order to prevent any chance of theft by hackers. If you choose not to verify your credit card in some way, you will not be able to obtain goods from this store. Shipping charges apply to all orders where courier or other related services are entrusted with delivery of your goods. These vary with distance from the source, (within New Zealand), and are not refundable. Charges are added to your order after GST is calculated. Prices shown are exclusive of GST to allow customers from outside New Zealand to see the real (zero rated) price on all items. If you live in New Zealand, please add GST to your order price. If you elect to pick up your order from our workshop, courier charges can be waived. You will need to inform us in advance to ensure collection. GIFT SERVICE! Many people ordering from us have been asking for gift status on packages sent outside New Zealand. From November 2000 we started operating a system where customs and tax agents can bill your charges through us. we then pay it through your credit card/direct deposit payment and the person receiving the package does not have to pay anything. Please not that this will mean 2 transactions on your card (first when the goods are paid for, and second when the tax and customs charges are required). From July 2001, any goods shipped outside New Zealand will be treated as zero rated. This means GST charges applying in New Zealand will not be charged to you. This provides an expected saving of 12.5% on your purchasing cost over what local customers pay. We hope you can now look forward to an improved service from our web store.
Regards, John Durham

Privacy Policy:
Information supplied by you is kept confidential. it is used only to process your orders. It will not be given to others for distribution or use outside of this store. This especially applies to credit card numbers. We maintain a file of credit card details to protect you from risking your credit card number over the internet. Please use the form at the bottom of this page to request details of how you can get safe protection for your credit card in our store.
NOTE: Anyone found to be using credit card information fraudulently obtained immediately forfeits all rights. we will make details of such persons activities available to law enforcement services, banks and the owners of such cards as required to put right any harm done in this way. Where possible, such persons will be prosecuted to the fullest extent of the law.

Return Policy:
This company will endeavour to provide the best possible service and support for your purchase. Faulty equipment which can be shown to be deficient in manufacture or is damaged in installation or service by the company will be replaced free of charge. Charges may be made where problems with equipment or software are shown to be due to lack of necessary care and maintainance by the user, or where the user has acted in a way that gave rise to such problems. The company guarantees its equipment andsoftware, not the subsequent behaviour of users. NOTE: Equipment ultimately wears out, and will experience problems caused by normal ageing. MODEC INSTRUMENTS LTD accepts no liability for parts that wear out in the normal course of events. We will, however, repair or replace as required at normal service rates. Refunds are limited to the purchase price of the goods involved. The company accepts no liability for damage to any equipment or information arising from the use of products, or the inability of users to operate them.